Gary Titmarsh Tools
These are the tools I have built for my own Customer Success work, shared here with the thinking behind them. More are on the way.
Both are free to use in the browser. Each one works on its own.
Interactive model
A weighted health score lets strength in one area cover for a warning in another. Edit 1,200 made-up accounts, tune the weights, and switch the hard overrides off to see what the average hides.
Open the playgroundSelf-assessment
Where does your Customer Success team sit on the AI adoption spectrum? Answer ten questions about how your team works today and get a score out of 100, with three next steps for where you sit.
Take the assessmentComing soon
New tools get added here as they're finished, usually alongside an article on the thinking behind them.
These are built through LAB59, my company. If one of them raises a question about your own CS work, get in touch.